Rental Terms and Conditions

1.     Purpose

Alfa Centauro Service Station, Lda, from now on referred to as Rental, rents the vehicle, best identified in the particular conditions of the Contract, to the Customer identified in the first clause of the particular conditions, herein after referred to as Customer, in the following terms and conditions are acknowledged and agreed by the Customer.

2.     Vehicle delivery and return

a)    The Customer declares that the vehicle was received in good conditions of use and cleanliness, with the respective accessories and documents mentioned in the contract and in the joint verification document called “check-out”. The Customer accepts to return the vehicle under the same conditions in which it was received at the place, time and date designated in the contract.

b)    If the vehicle is used in violation of the contract, the Rental may terminate it, with the Customer having to return the vehicle to the indicated location, under penalty of having the vehicle removed, under the terms of the law, at the Customer's expense.

 i.        If the Client wishes to extend the rental period, he/she must go to the Rental's facilities to sign a new contract, subject to approval and availability. In case there is no such consent, it is considered that the vehicle starts to circulate without authorization and against the will of its owner, being punished by law, and at Customer's responsibility.

 ii.        The Rental is not responsible before the Client or any passenger, for the loss or damage of material goods left in the vehicle, either during the rental period or after it.

iii.    The vehicle is delivered with key, triangle and high-visibility (hi vis) vest, sealed odometer, four marked tires, title of registration of property, insurance document, Friendly Declaration of Automobile Accident (DAAA) and inspection form if applicable.

 iv.           Prices do not include:

a.  Washing;

b.  Fines;

c.  Vehicle towing to the rental station of origin, in the event of an accident;

d.  Collision compensation expenses.

v.   The Customer is responsible for returning the vehicle to the rental station, in accordance with the contract, at the contracted time and date.

3.     Use of the vehicle

a)    The vehicle will only be driven by the Customer, and by the second driver if this option has been contracted, and will not be used:

i.        For the transport of goods in violation of customs regulations or which are illegal in any way;

ii.       To transport luggage or any item on the roof of the vehicle, even using a specific device;

iii.      For the carriage of goods or passengers in exchange for any implicit or explicit remuneration or compensation;

iv.       To push or pull any vehicle or trailer;

v.          For sports competitions or training whether these are official or not;

vi.    By anyone under the influence of alcohol or narcotics, or any other substance, which directly or indirectly reduces their perception and ability to react.

b)    The minimum age of the driver is 21 years old and have at least 1 year of experience, the driving license must be valid in Portugal. The Customer agrees to present a valid driving license (and auxiliary documentation that proves its validity) under penalty of having the contract canceled without the right to reimbursement.

c)    In the case of using the vehicle to transport children aged less than 3 years or more but who do not exceed 150cm in height, the Customer may request the Rental to provide him with the mandatory child restraint device approved for children, upon payment of the rental fee as shown in the price list. The customer is solely responsible for the installation of the device or any child carrier devices.

d)  In the event of an accident, loss, damage or theft, the occurrence must be immediately reported to the competent police authorities and the Rental, no later than 24 hours after the occurrence. The Rental is not responsible for any occurrence mentioned above that has not been reported to the police.

i.        The Client must fill in the friendly statement, with the necessary data, under penalty of otherwise compromising the hired insurance options.

ii.        The Customer accepts to cooperate with the Rental and its insurers in any subsequent investigation or legal proceedings.

e)    The Customer also agrees to protect the interests of the Rental and the insurance company responsible for the rented vehicle, in the event of an accident during the rental period and as follows;

i.        Obtaining the names and addresses of persons involved and witnesses;

ii.        Not leaving the vehicle without taking appropriate measures to protect and safeguard it;

iii.       Immediately notifying the police;

4.     Vehicle maintenance and repair

a)    Mechanical maintenance resulting from the normal use of the vehicle is the responsibility of the Company.

b)    In case the vehicle is immobilized, repairs can only be carried out with the prior agreement of the Rental, in writing and in accordance with the instructions given.

5.     Insurance

a)    The Customer/authorized driver will be insured by a car insurance policy that covers limited civil liability against third parties in the maximum amount of €50,000,000 (Fifty million euros), in accordance with current law.

b)    The Customer may opt for extra coverage and supplements. If the Customer chooses one of these options, the terms, conditions and exceptions thereof become an integral part of the contract. All details and information regarding insurance will be made available to the Client by the Rental.

i.        Alfa Basic (with deductible): includes the standard protection against damage and theft of the vehicle already included in the rental. It partially covers any damage caused by an accident, with the Customer being responsible for the amount of damage up to the maximum deductible amount, which varies according to the vehicle category.

ii.        In the event of damage to the vehicle due to misuse, accident due to excessive speed, negligence, driving under the influence of alcohol, narcotic products or consumption of a product that impairs driving ability, the Customer will be responsible for all repair costs, towing the vehicle to the station of origin, as well as compensation corresponding to the downtime of the damaged vehicle.

iii.       Alfa Premium (exemption from deductible): fully covers any damage caused by an accident in which the Customer is involved.

iv.       In the event of damage to the vehicle due to misuse, accident due to excessive speed, negligence, driving under the influence of alcohol, narcotic products or consumption of a product that impairs driving ability, the Customer will be responsible for all repair costs, towing the vehicle to the station of origin, as well as compensation corresponding to the downtime of the damaged vehicle.

c)    In the event of an accident, the Customer must contact the police through number 112; we decline any accident/damage not reported to the police, regardless of DAAA completion. The Customer is responsible for paying the damages caused to the vehicle up to the maximum amount of the applicable value in force during the contract period, unless the responsibility is assumed by a third party and provided that he complies with what is stipulated by law.

d)     If the Customer provides false information, without prejudice to possible criminal liability, this will constitute a breach of contract, the rental company reserves the right to pass on to the Customer all damages resulting from such statements.

6.     Payments

a)    The Client expressly undertakes to pay the amounts due as part of this contract, to the Rental as soon as they are requested, namely:

i.    The price due for renting the vehicle, depending on the rental period, calculated in accordance with the rate stated in the contract.

ii.           Any and all charges relating to the removal of the excess, personal accident coverage, crash, collision and rollover coverage, theft coverage and any other applicable expenses in accordance with the tariff or rates contained in the particular conditions of this contract.

iii.           All taxes and fees applicable to the vehicle rented.

iv.            All costs supported by the Rental arising from the collection of payments due by the Customer, as a result of this contract.

v.             The Customer, in order to guarantee the fulfillment of the obligations arising from the contract, will provide a deposit on a credit card, for the amount referred to in the contract, expressly authorizing the Rental to complete and debit the due amounts from the credit card.

vi.             All amounts paid when renting the vehicle are non-refundable.

b)    The cost of the rental, as well as the additional services that the Customer may acquire, must be paid at the beginning of the rental and will be based on the price tables in use. A refundable deposit for the amount of the insurance deductible must also be left to cover any damages. The amount of the deposit will depend on the group to which the vehicle belongs and the applicable rates.

c)    The Rental provides a free assistance service to the Customer, available on working days from 8:00 am to 6:00 pm, for reporting anomalous situations that occur during the execution of the contract. If any anomaly arises, contact the Rental by phone +351 291 846 020.

7.     Administrative expenses

a)    During the rental period, which corresponds to the term of this contract, the Client is fully responsible for all fines and/or fines inherent to infractions of traffic and parking rules, as well as for all consequences and any liabilities that may arise from those.

b)    An administrative damage fee of €65.00 (sixty-five euros) is applied in the event of damage to the vehicle or in case of theft during the rental period.

c)    The loss or destruction, in whole or in part, of the vehicle's documentation, constitutes the Client's obligation to compensate the Rental in €150.00 (one hundred and fifty euros) namely for the expenses arising from the issuance of duplicate documents and administrative expenses for part of the Rental.

d)    The vehicle will be delivered to the Customer with a full fuel tank, save for exceptions. The Customer, when returning the vehicle, under the terms of the contract, must ensure that the fuel level is not less than what it had on the date of collection. Failure to comply will result in a charge of €100.00 (one hundred euros).

8.     Agreed domicile

a)    The parties agree on the addresses indicated in the contract for any contact, namely for the purposes of citations or notifications.

9.     Personal data

a)    The Customer must, obligatorily, at the beginning of the contract, provide his personal data and that of the drivers of the vehicle for identification purposes, as well as the respective address, valid credit card in the name of the Customer, identification document and letter of valid driving. The Rental is thus expressly authorized to proceed with the computer processing of the same.

10.  Information and clarifications

a)    In the event of breach of this contract by the Customer, their personal data may be revealed or communicated to third parties to the extent necessary for the recovery of damages inherent to the non-compliance.

b)    Any changes to the terms and conditions hereof will be void unless agreed to in writing.

c)    The Client acknowledges that all the clauses contained in this contract have been communicated to him in a timely manner and that he has become aware of them, for which reason he signs this contract.

11.  Dispute Resolution

a)    In the event of consumer disputes, the consumer can use the European platform Dispute Resolution in Line, available at http://ec.europa.eu/consumers/odr or the following alternative entities for the resolution of consumer disputes: 

i.Centro de Arbitragem de conflitos de Consumo da Madeira 

Address: Rua Recta, 27 - 1º Andar, 9050-405 Funchal;

Phone: + 351 291 215 070

E-mail: centroarbitragem.srias@madeira.gov.pt

Website: www.srrh.gov-madeira.pt

ii. For additional information refer to Portal do Consumidor www.consumidor.pt